4.26.2010

traffic jams in Paris | April 27


If you're currently in Paris or arriving in Paris tomorrow, please pay special attention to this announcement. This news will affect your ability to
  • drive out of the city
  • drive into the city
There will be a scheduled demonstration in Paris tomorrow, April 27. Tractors will be blocking vehicles from entering or leaving the city. This will create traffic issues for any travelers wanting to get to CDG, Versailles, etc., by car. If you're flying into Paris, you should expect to have to wait for your chauffeur to arrive.

My advice: plan to take the RER and Metro to and from Paris airports tomorrow.


Paris (search here on Google)

copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.22.2010

the Mayakoba resorts


Mayakoba is a luxury resort development, the concept of its Spanish owner, located about 30 minutes south of the Cancun airport and 10 minutes away from Playa del Carmen. Mayakoba's centerpiece is an 18-hole Greg Norman championship golf course, home of the annual Mayakoba Classic PGA event, but the main attraction is a beautiful sliver of Caribbean beach with the softest, finest white sand on which I've ever walked.

Mayakoba consists of three individual resorts designed and run by three luxury hotel families — Rosewood, Banyan Tree, and Fairmont. I had a chance to inspect each of the Mayakoba resorts during a recent site inspection of the Mexican Riviera Maya. Here's what I think:

Rosewood Mayakoba
We spent three nights here in a Deluxe Overwater Suite — one of the largest suites I have ever seen — but my recommendation is to get even closer to the beach. Book a Beachside Lagoonview Suite or a Beachfront Suite for easy beach access (only 10% of the rooms at Mayakoba are built by the beach). The food at all of Rosewood's restaurants is excellent, and the breakfasts are amazing (and complimentary to Virtuoso guests). For an especially good dinner value, eat at the Beach Club and order three tapas each - a very nice meal for about $24 per person plus tax and service.

Banyon Tree Mayakoba is about privacy. This resort features Asian style architecture and interior design, and each of Banyan Tree's suites has its own private courtyard and swimming pool. Don't think of this as a plunge pool; it's large enough to swim laps. If you're going to Mexico for an authentic Mexican experience, there are better choices, but Banyan Tree offers beautiful rooms with an Asian motif if you seek a private haven in the lap of luxury.

Fairmont Mayakoba is for families. A much larger resort than the other two, the Fairmont has 481 rooms. The center of the resort features a large swimming pool with water slide (for kids only!), and children are entitled to three complimentary hours of Kids Club per day. As with the other Mayakoba properties, golf carts are continually running to shuttle guests to and from the beach — and at the Fairmont, you can even borrow bicycles to get around.

Guests at any of the Mayakoba resorts have charge privileges at the others. A complimentary shuttle service takes you to the other resorts, and you can dine in their restaurants, charging everything to your room.


Mayakoba resorts (search here on Google)

copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.16.2010

Maroma Resort | Riviera Maya


It's our next-to-last day at Maroma Resort & Spa — we fly back to SFO late tomorrow afternoon — and it's been a wonderful place to spend four days. Set alongside a wide, beautiful stretch of beach, Maroma is an intimate 80 room Caribbean resort. Originally a gracious Spanish-style hacienda estate, Orient-Express has maintained the Mexican feeling of the place in developing the property.

What to do at Maroma? Snorkeling, for one thing! Just off shore is the second largest coral reef in the world (the largest is the Great Barrier Reef in Australia). Each guest receives a complimentary snorkeling expedition. We went for ours on Wednesday morning - there were only the two of us on this particular outing. Maroma's boat took us out to the best section of the reef where we saw hundreds of colorful tropical fish and our guide pointed out sea life we would otherwise have missed: a giant starfish, Moray eels, and a sting ray. We spent 45 minutes in the warm water before heading back to shore.

Maroma Resort has a variety of room types. We stayed in a spacious Ocean View room whose large balcony overlooks the beach and sea, but I would also highly recommend the Junior Suite category (of which there are four); the photograph above was taken from the suite's terrace. A lot is included in the room rate at Maroma — including daily breakfast, roundtrip airport transfers, complimentary wireless internet — and Virtuoso guests also receive room upgrades if available upon check-in and other special amenities. Contact your Virtuoso travel consultant for more information.

Maroma (search here on Google)

copyright (c) 2009 by David J. Ourisman. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.14.2010

Chichen Itza, a wonder of Mayan Mexico


Chichén Itzá is one of the seven wonders of the modern world as selected by the New7Wonders Foundation. The other six are the Great Wall of China, Petra (Jordan), Christ the Redeemer (Brazil), Machu Picchu (Peru), the Roman Colosseum, and the Taj Mahal (India). Having visited Chichen Itza yesterday, I can't imagine staying in Cancun or on the Riviera Maya and passing up this experience.

The remarkable step pyramid built by the Mayans in the tenth century dominates the center of the complex. The pyramid is not quite square, although this fact is not readily perceptible to the observer. Intentionally skewed, the four faces and diagonal edges of the pyramid align with the angle of the sun on the two equinoxes and the two solstices. See this picture to appreciate the effect created at sunset on the equinox - the sun shining directly onto the western face and just peeking past the edges to illuminate the north steps with a series of triangular shaped patches of light, the symbol of a serpent in Mayan iconography.

There are countless fascinating stories to hear, and other marvels to see, while at Chichen Itza. The Ball Court is a playing field upon which two men played a sudden-death version of basketball (literally). Using only his elbows, knees and hips in an elaborately choreographed game, the first player to get his ball through a stone ring 22 feet above the ground won the honor to be sacrificed to the gods. The loser would cut off the winner's head and present it to the King who presided over the event. But perhaps the biggest mystery is the presence of thousand-year old carvings depicting figures who resemble a Roman soldier, American Indians in full headdress, and a bearded warrior. No theory exists to explain this apparent anachronism.

A private guide can make your visit something special, whether at Chichen Itza or anywhere else in the world, and Virtuoso onsite Journey Mexico provided us with the very best. Fernando (pictured in front of the pyramid) is an excellent guide who is himself part Mayan. More than a job, Mayan culture, architecture, and iconography are his passion, and he conveyed his love and enthusiasm of Mayan culture to us. Though considerably more expensive than signing up for a bus tour with 40 other tourists, the three hours we shared with Fernando at Chichen Itza, followed by another hour at Ek Balam (where we got to climb a pyramid to see some incredibly well-preserved carvings on the temple at the top), made yesterday an experience we will never forget.


Chichen Itza (search here on Google)

copyright (c) 2009 by David J. Ourisman. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.07.2010

$29 for a seat and $45 for a carry-on?


In the spirit of insanity, Spirit Airlines has just announced an absurd new policy: they are starting to charge customers up to $45 for carry-on bags.

Most of the legacy carriers are now charging to check your bags, another bad business decision. Travel journalist Joe Brancatelli makes an interesting observation. While airline bean counters celebrate the revenue that these charges bring in, they are blind to the fact that this policy is costing them passenger revenue. Passengers are booking away from the legacy carriers. They are choosing passenger-friendly carriers such as Southwest and JetBlue that do not charge to check your bags.

You don't have to take this nonsense. Vote with your wallets! Think it's absurd to pay $45 for your carry on? Then don't fly on Spirit Airlines. If enough of you do this, the company will either (1) accede to market pressure and change this absurd new policy or (2) deservedly go out of business.

But here's the biggest absurdity. Spirit Airlines is advertising some $29 fares (check out Atlanta to Myrtle Beach in August). What does it mean when your carry-on's space in the overhead compartment is worth more than the seats that Spirit provides for their passengers?



P.S. — This is one of my pet peeves — too many passengers aren't smart about voting with their wallets. Remember years ago when American Airlines was advertising "more room in coach" — 34 inches — for pretty much the same price as everyone else. Had we voted with our wallets, we'd have 34 inches of leg room everywhere - but we didn't. So the next time you're scrunched up in a cramped, narrow seat on a transcontinental flight, think about it. Reward airlines who treat us well - and punish the airlines who treat us badly.


$45 for a carry on (search here on Google)

copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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4.01.2010

more online hotel booking pitfalls



I am frequently contacted with questions about "online deals" for luxury hotels and resorts. Today's email brought the following enquiry:
I see a rate of $599 per night for a Deluxe Ocean View [at Fairmont Kea Lani Maui] for our dates [Jan. 7-15, 2011] on hotelclub.com. Can you please see if you can get this rate with Virtuoso amenities? Please let me know ASAP as I think it's a pretty good rate and don't want it to go away.

Is this a good deal? I had my doubts, so I phoned the Sales Manager in Maui and also did a mock booking on the wholesaler's website. Here's what I learned.

(1) The rate quoted was the Suite Ocean Aloha 25% Discount promotion. The sales manager informed me that this package expires Dec. 17, 2009. Checking Fairmont's website, I found that this was absolutely the case. The quoted rate is not available for the requested dates next January.

So what happens when you book an invalid rate on a third-party website? Here's the fine print in HotelClub's terms and conditions:
"HotelClub cannot and will not guarantee our website from inaccuracies caused by error or fault. HotelClub will not accept liability for any errors or omissions contained on the HotelClub website..."
The booking probably won't go through - leaving you with the hassle of finding out if your card was charged and, if necessary, getting your money back.

But that's nothing compared to the next two unpleasant surprises...

(2) This rate is 100% prepaid at time of booking. No hint of this whatsoever until you click through to make a booking. I always advise my clients to avoid prepaid rates. Why should your money be in the hands of a wholesaler or hotel for nine months? What happens if the wholesaler goes bankrupt? [Answer: you have to file a claim with your credit card company and trust that you have enough documentation - and filed your claim within the legal deadline - to get your money back.]

(3) This rate is non-cancellable, non-refundable, and non-changeable. Ouch! Again, this information needs to be provided upfront, not at the very end of a multi-page booking process.

There are genuine bargains to be found online if you're an educated consumer, but there are also innumerable pitfalls that can trap the unsuspecting into a "deal" that turns out to be a nightmare. Sometimes it pays to call a neighborhood travel consultant, or email a web-based travel consultant; our job is to get you the best value possible.


Virtuoso amenities (search here on Google)

copyright (c) 2010 by David Ourisman LLC. All rights reserved. If you have comments on this column, or questions about booking travel, email me or visit my website.
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